Privacy Policy

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Privacy Policy | Promethean House

This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from PUZZLY ART – FZCO and VB EOOD.

📌 PERSONAL INFORMATION WE COLLECT

When you visit our website, we automatically collect certain data about your device, including:

✔️ Your web browser

✔️ IP address

✔️ Time zone

✔️ Cookies installed on your device

Additionally, while browsing, we track:

📌 Pages or products you view

📌 Websites or search engines that referred you

📌 Your interactions with our website

We refer to this as “Device Information.”

🔹 How We Collect Device Information

We use various technologies to collect this data:

✔️ Cookies – Small data files stored on your device. Learn more about managing cookies: www.allaboutcookies.org

✔️ Log Files – Record IP addresses, browser types, internet providers, referring/exit pages, and timestamps.

✔️ Web Beacons, Tags, and Pixels – Electronic files that monitor how users navigate our site.

🛒 Order Information

When you make a purchase, we collect:

✔️ Name

✔️ Billing & Shipping Address

✔️ Payment Information (Credit/Debit card details)

✔️ Email & Phone Number

This is referred to as “Order Information.”

🔹 “Personal Information” in this Privacy Policy includes both Device Information & Order Information.

📌 HOW WE USE YOUR PERSONAL INFORMATION

We use your Order Information to:

✔️ Process your payments

✔️ Arrange for shipping

✔️ Send invoices & order confirmations

✔️ Prevent potential fraud or risks

✔️ Communicate with you about our products and services

We use Device Information to:

✔️ Screen for security risks & fraud

✔️ Improve & optimize our website

✔️ Analyze customer interactions

📌 SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third-party service providers to help us operate effectively:

✔️ E-commerce Platform: We use Ecwid.com for our online store. Read their privacy policy here: Ecwid Privacy Policy

✔️ Analytics & Marketing:

• Google Analytics: Helps us understand customer behavior. Read more: Google Privacy Policy

• Facebook Ads: Learn how to manage Facebook ads: Facebook Ad Settings

✔️ Legal Compliance: We may disclose personal data when required by law, subpoena, or government requests.

📌 YOUR RIGHTS

If you are a European resident, you have the right to:

✔️ Access your personal data

✔️ Request correction, updates, or deletion

✔️ Withdraw consent for data processing

To exercise these rights, contact us at: hello@promethean.house

📌 European Economic Area (EEA) Compliance

As per the General Data Protection Regulation (GDPR), we collect and use your data only when legally permitted, such as:

✔️ Providing our services to you

✔️ Fulfilling our contractual obligations

✔️ Complying with legal requirements

In case of a data breach, we will notify affected users within 72 hours.

📌 DATA RETENTION

We keep your personal data for as long as necessary unless you request deletion.

📌 BEHAVIORAL ADVERTISING

We use targeted advertising to enhance your experience. You can opt out at:

✔️ Google Ads: Google Ad Preferences

✔️ Facebook Ads: Facebook Ad Settings

You may also opt out via the Digital Advertising Alliance portal: Opt-out Here.

📌 DO NOT TRACK

We do not alter our data collection when we receive a “Do Not Track” signal from your browser.

📌 CHILDREN & TEENS

🔴 STRICT POLICY: We do not allow users under 18 years old to use our services.

📌 If a parent/guardian discovers their child has submitted data, please contact us at hello@promethean.house, and we will delete their information promptly.

📌 CHANGES TO THIS PRIVACY POLICY

We may update this policy to reflect:

✔️ Regulatory changes

✔️ Operational updates

✔️ Security improvements

🔹 Check this page periodically for updates.

📌 CONTACT US

For questions or requests regarding this Privacy Policy, please contact:

📩 Email: hello@promethean.house

📍 Address:

PUZZLY ART – FZCO

Dubai Digital Park, Dubai Silicon Oasis, Dubai, UAE


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