Privacy Policy | Promethean House
This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from PUZZLY ART – FZCO and VB EOOD.
📌 PERSONAL INFORMATION WE COLLECT
When you visit our website, we automatically collect certain data about your device, including:
✔️ Your web browser
✔️ IP address
✔️ Time zone
✔️ Cookies installed on your device
Additionally, while browsing, we track:
📌 Pages or products you view
📌 Websites or search engines that referred you
📌 Your interactions with our website
We refer to this as “Device Information.”
🔹 How We Collect Device Information
We use various technologies to collect this data:
✔️ Cookies – Small data files stored on your device. Learn more about managing cookies: www.allaboutcookies.org
✔️ Log Files – Record IP addresses, browser types, internet providers, referring/exit pages, and timestamps.
✔️ Web Beacons, Tags, and Pixels – Electronic files that monitor how users navigate our site.
🛒 Order Information
When you make a purchase, we collect:
✔️ Name
✔️ Billing & Shipping Address
✔️ Payment Information (Credit/Debit card details)
✔️ Email & Phone Number
This is referred to as “Order Information.”
🔹 “Personal Information” in this Privacy Policy includes both Device Information & Order Information.
📌 HOW WE USE YOUR PERSONAL INFORMATION
We use your Order Information to:
✔️ Process your payments
✔️ Arrange for shipping
✔️ Send invoices & order confirmations
✔️ Prevent potential fraud or risks
✔️ Communicate with you about our products and services
We use Device Information to:
✔️ Screen for security risks & fraud
✔️ Improve & optimize our website
✔️ Analyze customer interactions
📌 SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third-party service providers to help us operate effectively:
✔️ E-commerce Platform: We use Ecwid.com for our online store. Read their privacy policy here: Ecwid Privacy Policy
✔️ Analytics & Marketing:
• Google Analytics: Helps us understand customer behavior. Read more: Google Privacy Policy
• Facebook Ads: Learn how to manage Facebook ads: Facebook Ad Settings
✔️ Legal Compliance: We may disclose personal data when required by law, subpoena, or government requests.
📌 YOUR RIGHTS
If you are a European resident, you have the right to:
✔️ Access your personal data
✔️ Request correction, updates, or deletion
✔️ Withdraw consent for data processing
To exercise these rights, contact us at: hello@promethean.house
📌 European Economic Area (EEA) Compliance
As per the General Data Protection Regulation (GDPR), we collect and use your data only when legally permitted, such as:
✔️ Providing our services to you
✔️ Fulfilling our contractual obligations
✔️ Complying with legal requirements
In case of a data breach, we will notify affected users within 72 hours.
📌 DATA RETENTION
We keep your personal data for as long as necessary unless you request deletion.
📌 BEHAVIORAL ADVERTISING
We use targeted advertising to enhance your experience. You can opt out at:
✔️ Google Ads: Google Ad Preferences
✔️ Facebook Ads: Facebook Ad Settings
You may also opt out via the Digital Advertising Alliance portal: Opt-out Here.
📌 DO NOT TRACK
We do not alter our data collection when we receive a “Do Not Track” signal from your browser.
📌 CHILDREN & TEENS
🔴 STRICT POLICY: We do not allow users under 18 years old to use our services.
📌 If a parent/guardian discovers their child has submitted data, please contact us at hello@promethean.house, and we will delete their information promptly.
📌 CHANGES TO THIS PRIVACY POLICY
We may update this policy to reflect:
✔️ Regulatory changes
✔️ Operational updates
✔️ Security improvements
🔹 Check this page periodically for updates.
📌 CONTACT US
For questions or requests regarding this Privacy Policy, please contact:
📩 Email: hello@promethean.house
📍 Address:
PUZZLY ART – FZCO
Dubai Digital Park, Dubai Silicon Oasis, Dubai, UAE
